FAQ

You can fill in the form under our website By E-mail, under info@campinglidocannero.com

The payment has to be carried out within 5 days after receipt of the booking confirmation.
By credit card via our website in the section Online Payment.
By Paypal, following the instruction written in the email of the confirmation.
With a money transfer on the bank account.

Pets are allowed both in the camping area and in our COCO TENTS.
They must be kept on a leash; they can access the public beach in front of the campsite and enter the water freely.
It is necessary to indicate their presence at the time of booking.

Our camping does not offer a linen rental service, therefore guests are kindly asked to bring their own bed sheets and towels.
Pillows and blankets are provided, as well as dishes and kitchenware.
Final cleaning is subject to a fee of €45; however, the kitchenette and dishes must be cleaned by the guest, otherwise an additional €25 will be charged.
Please note that a security deposit of €200 is required for the rental of accommodation units. This must be paid in cash at check-in and will be returned at check-out after our staff has verified that no damage has occurred.

Upon arrival, all documents must be presented at the reception.
After the staff has verified the accuracy of the information previously provided during the booking process, guests will be given useful materials and information for their stay (bracelet; pitch identification number; summary of the regulations).
The remaining total of the stay must then be paid, taking into account the amount already paid at the time of booking and any administrative fees.

You can pay your bill cash or by debit card or credit card (Visa or Mastercard).

Yes, you have to reserve a mooring place at “Portobello Cannero Riviera”
At the reception you can get the rules of Lake Maggiore that must always be kept on board.
All motorboats, that are longer than 2,5 mt, require an identification mark for Lake Maggiore.

Yes, there are. Coins are sold at the reception (€ 5,00 each one). The powder can be bought at the minimarket.

Yes, our accommodation units are equipped with air conditioning and heating systems. Activation can be requested at the reception for an additional fee.

For the camping, check-in time is from 11.30 to 20.00.
Check-out is until 11.00.
For bungalow, caravan and coco tent, check-in time is from 14.00 to 20.00.
Check-out is until 10.00.
In case of late departure, an additional night will be char

At the time of booking, guests can choose whether to take out an insurance policy.
This requires payment, via bank transfer (IBAN), of the full base amount of the stay, plus an additional 10% as the insurance fee.
In case of cancellation, the policy provides a refund of the amount already paid. In case of confirmed arrival, health and roadside assistance insurance for all members of the party is automatically activated.
At check-in, only any extras and the tourist tax will remain to be paid.
For further details, please refer to https://besafesuite.com/besaferate/en/traveller/